It looks like the computer is isolated from the rest of the local network for some reason. My Windows computer is able to reach the internet through the ASUS LAN router and connected DSL modem. And the iPad's FileExplorer Pro app doesn't see my computer anymore either - it throws a system timeout error. The FileBrowser app *doesn't* connect the iPad to my computer anymore, however - it throws a Socket timeout error when I try to connect. And I can use the FileBrowser app on my iPad Pro to see network address and connect to both networked Drobos. The addresses used by the networked Drobos are in the Firewall's "Friends" range. *None of these made any difference* - the computer doesn't see the networked Drobos for ANY copmbination of enablred or disabled firewall or VPN. find any and all Drobo files and check the box for. Looking for the missing drives in Windows Disk Management (they're no longer there) Mac/Windows: If Drobo Dashboard still does not discover the device. Restarting the computer after disabling AVG Enhanced Firewall and Nord VPN But they do have lots of solid customers ( I know 3 who for whom Drobo has been a rock of stability for 10 years). Which is something they have been saying every 3 months for the last year. Disabling AVG Enhanced Firewall (Windows Defender Firewall is off) The Drobo Twitter feed posted 'expect restock in 3-5 months' on June 21, which was the day after the Chapter 11 filing. Yesterday, I discovered my computer no longer sees either one. Press the power toggle button on the Drobo once to turn it off. But mostly I’m hoping Drobo and WD fix this issue, as I imagine I can’t be the only one.Windows 10 Home and the Drobo dashboard *used to connect* and show a networked Drobo 5N and a Drobo 5N2. If Drobo Dashboard still does not discover the device, reboot the Drobo. I’m also curious if anyone else can replicate the same findings. I’m not a technical person so am hoping someone else here is and might have some ideas. All software is up to date, and the problem(s) persisted after buying a new computer. I’m using Windows 10 with 4 WD Red 3 TB drives in a Drobo 5D3 connected by USB 3. WD said they “do not have expertise on third party enclosures” and suggested I run diagnostics on the individual drives in the Drobo. And that doesn’t explain why the Drive Utilities app would have the same negative impact. Drobo said that the security app encrypting and decrypting the drive would cause a performance drop, but it seems a stretch to me that the impact would slow the Drobo to hover close to 0 mb/s. Both effectively said it is something the other company should look into. I’ve been in touch with both WD and Drobo support. Ive had this Drobo 5N for more than two years. And I’ve sometimes received a few device controller errors (I believe but am not positive for both the Drobo and for an external WD hard drive) as I’ve attempted to backup my files on the Drobo to various external WD passport hard drives, which seems to have had some issues completing as it used to before all my problems began a few months ago. Drobo 5n Windows 10The Drobo 5N and Drobo B810n are the leading welcome network-attached storage for SMEs. However, even without the WD Security and Drive Utilities apps installed, the Drobo dashboard sometimes does not recognize a Drobo is connected even as I can access all my files at expected speeds through Windows Explorer. As far as I can tell, WD Discovery and Backup apps do not have the same drastic negative impact on Drobo performance. Even file directories in Windows Explorer cannot populate without freezing. Even when the Drobo manages to stay connected, speeds hover near 0 mb/s, tending to fluctuate in waves that peak around 20 before sinking again near 0. For the past several months, when either WD Security or Drive Utilities apps are installed, my Drobo has had severe connectivity and speed issues. I believe there is some kind of compatibility issue between Drobo and Western Digital software.
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